Privacy Policy

This Privacy Policy explains how Auto Part Warehouse (APW) (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from apwindia.com (the “Site”). We are committed to handling your information responsibly and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

Information we collect

Order and account information: name, billing and shipping address, email address, phone number and order details. Payment is handled by our payment provider; we do not store your full card details.
Device and usage information: IP address, browser type, time zone and how you interact with the Site, collected automatically through cookies and similar technologies.
Communications: information you provide when you contact us for support or trade enquiries.

How we use your information

To process and fulfil your orders, arrange delivery, and provide invoices and order confirmations;
To communicate with you about orders, enquiries and support;
To screen orders for potential risk or fraud;
To operate and improve our Site; and
Where you have agreed, to send you information about products and offers.

Sharing your information

We share personal information only as needed to run our business — for example with our e-commerce platform (Shopify), our payment provider, and our courier and logistics partners to deliver your order. We may also disclose information where required by law or to protect our rights. We do not sell your personal information.

Cookies

Our Site uses cookies to keep the store working, remember your cart, and understand how the Site is used. You can control cookies through your browser settings, although disabling them may affect how the Site works.

Data retention

We keep your personal information for as long as needed to fulfil the purposes described here, including legal, accounting and tax requirements. You may ask us to delete your information, subject to those obligations.

Your rights

You have the right to access, correct or request deletion of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at care@apwindia.com.

Changes

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page.